Customer Experience Platform
Your Story. Everywhere. Live.
Individual moments become seamless customer relationships: DYMATRIX CXP connects data, channels, and processes for automated omnichannel personalization. Easy to integrate, flexibly scalable — from standard to individual requirements.
Every product shapes the experience
Every CXP product fulfills a clear purpose — and together, they work seamlessly. From data on target groups and campaigns to activation and analysis across all channels, you use exactly the products you need. All on one platform.
Customer Data Platform
Combines all customer data in real time to create a 360° golden profile: the single point of truth for your omnichannel marketing. Everything you need. All on one platform.
Marketing Automation
Orchestrates personalized customer journeys across all channels: print, email, social media, etc. – centrally controlled, in real time.
Personalization
Shows people exactly what they are interested in: behavior-based real-time recommendations on websites, shops, apps, and emails.
Customer Analytics
Provides a clear overview of KPIs in dashboards: transparency regarding customer behavior, campaign and product performance
Predictive Analytics
Predicts customer behavior: AI provides individual insights into next best offers, affinities, customer value, and more.
Web Analytics
Analyzes all user interactions in your shop, website, and app: your privacy-compliant alternative to Google Analytics.
CRM
Enables centralized customer management: clearly manage customer profiles, optimize processes, and personalize service.
Loyalty
Strengthen your customer loyalty: AI-supported, personalized loyalty programs, seamlessly connected across all channels.
Your Customer Experience Platform
Data, AI, and campaigns perfectly synchronized in one place.
Experience CXP live
Theory is good, practice is better.
Let us show you in a personal demo how DYMATRIX products work together in your specific use case.
We will guide you through the platform and answer your questions directly in our live system.
Request DemoDYMATRIX Areas of Expertise
Discover our comprehensive package of software, strategy consulting, implementation, and services during ongoing operations. DYMATRIX is always by your side.
Data Consolidation
Integrate all data into a golden profile for a complete 360-degree view of your customers.
Data Insights
Analyze behavior and performance and use deep insights to make confident, data-driven decisions.
Data Activation
Intelligently activate data for personalized campaigns and automated customer journeys across all relevant channels.
Data Availability
Manage individual profiles and link loyalty programs with marketing measures for sustainable customer loyalty and added value.
We want our customers to have a unique vacation experience and to remember their time away with AIDA fondly. This includes communication before, during, and after the trip.
Olaf Oberländer
Senior Manager MyAIDA
Our aim is to continuously improve our customer dialogue and every single step of our cross- and multimedia-based customer interaction. DYMATRIX enables us to do just that!
Sabine Usaty-Seewald
Head of Alternative Sales
After an extensive search, we found DYMATRIX, a reliable and experienced partner that enables us to organise our omni-channel campaign management more effectively.
Dr. Sven Bernhardt
Chief Customer Officer
In DYMATRIX, we have found a partner who understands us, is familiar with the energy sector, can establish optimised analytical CRM processes and also has a deep understanding of data and systems.
Dietmar Andres
Manager, Sales Planning, Analysis and Control Systems
Pro-Idee has always focused on providing an extraordinary customer experience. With DYMATRIX Marketing Automation, we are now finally able to tailor our marketing communication entirely to our customers.
Ulf Bergjohann
Managing Director Pro-Idee
We are pleased to have found an experienced partner in DYMATRIX, with whom we were able to successfully implement the project – the development of a CRM system in which all communication channels are combined.
Beate Gerold
Member of the management
New requirements, changed conditions, dependencies on supplies from new source systems – everything had to be compensated for. We are very happy to have successfully completed this project with DYMATRIX.
Stephan Behrens
Managing Director, WEKA MEDIA GmbH & Co. KG
DYMATRIX Marketing Automation is an important component for data-based campaign control across all channels. This allowed us to achieve a significant increase in sales and greater customer satisfaction across all B2C topics.
Hauke Böckmann
Team Lead CRM & Sales Management
The flexibility, usability and performance of the new solution were and are very convincing. And I am at least as enthusiastic about the way in which this major migration project was approached and carried out.
Simon Meyer
Director CRM & Analytics, Manor