The Customer Experience Platform for the Telecommunications Industry

We are very familiar with the telecommunications industry since over 20 years, whether you are a specialist or a multi-play provider – we know our way around.

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Focusing on your Customers – made in Germany and 100% GDPR compliant

Combine all the data of your customers and prospects in our Customer Data Platform (CDP), which has been specially designed for telecommunications – the router of our Customer Experience Platform. Thanks to intelligent ID matching, fragmented online and offline information is combined in a multi-channel company, household, customer, prospective customer and contract view. Of course, the CDP also includes an object view, depending on relevance. All views are interconnected – for maximum flexibility and as a basis for marketing automation, AI and customer insights services.

The CDP also includes a variety of field-tested industry-specific metrics for target group selection, as well as triggers for event-driven automated campaigns.

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Cross-Channel Personalization along the Customer Journey

No matter whether you provide your services and digital offers via push notification, email, SMS, WhatsApp, call centre, print, door-to-door or other channels: With our marketing automation industry solution, specifically for telecommunications, you can reach your customers and prospects at the right touchpoints – targeted, data-driven and personalised.

Our experienced experts will have you up and running in a matter of weeks.

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Significant ROI Increase through AI Boost

Stand out from the crowd and impress with personalised recommendations!

Our AI industry solutions set you apart from your competitors and enable personalised marketing in a class of its own: next best product, churn prevention, cross-/up-selling affinities, customer lifetime value and many more AI models developed explicitly for telecommunications take your customer communication to a new level and optimise ROI.

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Best Practice Telecommunications, from us to you!

Benefit from predefined marketing automation routes in our Customer Experience Platform, such as booking route cancellation, cross-/up-selling, multi-channel churn prevention routes and many more. Increase your conversions and inspire your customers at every touchpoint.

Whether you are a specialist or a multi-play provider, our experienced customer success teams are happy to support you!