The Customer Experience Platform for the Telecommunications Industry
We are very familiar with the telecommunications industry since over 20 years, whether you are a specialist or a multi-play provider – we know our way around.
We are very familiar with the telecommunications industry since over 20 years, whether you are a specialist or a multi-play provider – we know our way around.
Combine all the data of your customers and prospects in our Customer Data Platform (CDP), which has been specially designed for telecommunications – the router of our Customer Experience Platform. Thanks to intelligent ID matching, fragmented online and offline information is combined in a multi-channel company, household, customer, prospective customer and contract view. Of course, the CDP also includes an object view, depending on relevance. All views are interconnected – for maximum flexibility and as a basis for marketing automation, AI and customer insights services.
The CDP also includes a variety of field-tested industry-specific metrics for target group selection, as well as triggers for event-driven automated campaigns.
No matter whether you provide your services and digital offers via push notification, email, SMS, WhatsApp, call centre, print, door-to-door or other channels: With our marketing automation industry solution, specifically for telecommunications, you can reach your customers and prospects at the right touchpoints – targeted, data-driven and personalised.
Our experienced experts will have you up and running in a matter of weeks.
Stand out from the crowd and impress with personalised recommendations!
Our AI industry solutions set you apart from your competitors and enable personalised marketing in a class of its own: next best product, churn prevention, cross-/up-selling affinities, customer lifetime value and many more AI models developed explicitly for telecommunications take your customer communication to a new level and optimise ROI.
Benefit from predefined marketing automation routes in our Customer Experience Platform, such as booking route cancellation, cross-/up-selling, multi-channel churn prevention routes and many more. Increase your conversions and inspire your customers at every touchpoint.
Whether you are a specialist or a multi-play provider, our experienced customer success teams are happy to support you!
