The CX Platform for Tourism and Transport
We are at home in the tourism industry. On land, at sea and in the air – for over 20 years!
We are at home in the tourism industry. On land, at sea and in the air – for over 20 years!
The 360-degree Customer Data Platform (CDP) is at the heart of our Customer Experience Platform. Whether online or offline, bring together all the data of your travellers and prospective travellers on our CDP, which has been specially designed for the tourism industry. Thanks to intelligent ID matching, fragmented information is combined to create a holistic customer view.
No booking system is foreign to us, we have already integrated each one into our CDP. Standardised IATA hierarchies are also part of the CDP, as are a variety of field-tested tourism metrics for target group selection and triggers for event-driven automated campaigns.
Our CDP is supported by customer insights dashboards developed specifically for the tourism industry, and it is possible to use deep-dive analyses to better understand your customers and derive suitable measures.
Before, during and after the trip: With our marketing automation tool, specially designed for the tourism industry, you can reach your customers and prospects at the right touchpoints – targeted, data-driven and personalised.
With the help of our experienced experts, you will be up and running in just a few weeks.
Stand out from the crowd and impress with personalised recommendations! Our AI-based CXP module Customer Prediction differentiates you from your competitors and enables personalised marketing at its best. Next Best Journey, Next Best Cruise, Next Best Flight, Next Best Ancillary, coupled with information on the optimal booking and travel period for each customer, and many more AI models developed explicitly for the tourism industry, take your customer communication to a new level.
Benefit from predefined marketing automation routes in our Customer Experience Platform, such as abandoned booking process, ancillary cross-/up-selling, multi-channel pre- and post-stay routes and many more.
Whether you are a tour operator, travel agent or OTA – our experienced customer success teams are happy to support you!
