We Are DYMATRIX

DYMATRIX is your partner and implementation expert for data-driven and AI-based customer experience. Our team is always by your side and provides you with long-term advice to ensure that your projects are a success.

Photo of DYMATRIX Managing Directors Thomas Dold & Stefan Oertel

Your Partner for Sustainable Success

We are experts in customer experience management and offer a holistic service. DYMATRIX stands for long-term, trusting customer relationships and customised solutions that aim to boost your company's success.

2000

Projects in medium-sized Companies

200

Satisfied Customers

25

Years of Experience

What We Stand For

With over 20 years of experience, DYMATRIX is the leading German software, solution and service provider for data-driven customer experience based on AI. With the DYMATRIX Customer Experience Platform (CXP), we create outstanding experiences for your customers that contribute to your company's success.

Our customers benefit from our experience and expertise gained in over 2,000 projects for more than 200 customers. SMEs, large DAX-listed companies, specialist providers and market leaders from a wide range of industries value working with us. Since 2024, our platform has been enhanced by personalisation, recommendation and web analysis solutions from the former econda GmbH.

Our customers' success is our top priority. With the DYMATRIX Customer Experience Platform, we work together to create an excellent customer experience – at all touchpoints along the customer journey – made in Germany, guaranteed to be GDPR and Privacy Shield compliant!

Team photo - Our New Customer Business Team

Our Corporate Philosophy

DYMATRIX has a clear philosophy: we are driven by innovation and aim for excellence. We are always one step ahead, turning visions into reality and keeping our customers at the centre of what we do. Find out more!

Icon that visualises customer centralisation
The Customer is our Top Priority


We are a service company where the customer is king. However, we also see ourselves as an equal partner, meeting our customers at eye level. We identify with our customers' needs and tailor our solutions to their individual requirements. After all, we are only satisfied when our customers are happy. It's as simple as that.

Icon: person on stairs with a target flag
We Are Always One Step Ahead


We are not only constantly on the move, we are always among the frontrunners. It is no coincidence that DYMATRIX's first company headquarters was the same workshop where Ferdinand Porsche set up his legendary design office, thus paving the way for the globally successful Volkswagen. But we not only share the premises with him, we also share his innovative spirit. We love challenges – and we take them on. This is how the spirit of innovation becomes reality.

Icon - Innovation
We live Innovation


Our quality standards and our motivation drive us forward – and with us, our customers. We use the latest technologies and incorporate them into our solutions. We combine knowledge across different industries and thus permanently optimise our skills base. This means we never stand still. Not even for a moment.

Success Requires a Strong Team

Every day, we achieve the extraordinary for our customers. This requires a close-knit and reliable team that supports, motivates and drives each other forward. That is why our team spirit is the most valuable part of our corporate culture and something we are extremely proud of. We are always looking for new talents at our locations throughout Germany.

Team photo - Our Customer Product Service Team

Our Management

In 2001, Thomas Dold, Stefan Oertel and Stefan Weingärtner founded DYMATRIX CONSULTING GROUP GmbH. Since then, Thomas Dold and Stefan Oertel have been acting as managing partners and management consultants in the company.

Management Portrait - Stefan Oertel
Stefan Oertel

At DYMATRIX, Stefan Oertel is responsible for the areas of Customer Success, Customer Solutions and Finance.

Management Portrait - Thomas Dold
Thomas Dold

At DYMATRIX, Thomas Dold is responsible for the areas of Human Resources, Business Development, Product Development and Research.

Our Locations

Get to know our six locations in Germany.

DYMATRIX Location - Frankfurt
Frankfurt


Neue Mainzer Strasse 66-68
60311 Frankfurt am Main
Germany

+49 69 254949-10