DynaCision – Realtime Intelligent Decisioning

Countless decisions have to be made day by day keeping good company with the customer. Those decisions are related to topics like which offer fits most, how big is the credit limit we want to award, which customer’s exodus has to be prevented by the use of incentives and so on. As you may know best, those decisions are anything else but easy to make. Moreover they must be made in real time directly at the point of contact. Making the best decisions at the right time will bring you significant competitive advantages.

The Solution

Focusing on customer needs by the use of a fully integrated decision management tool to make optimum decisions in real time could not be realized better than with DynaCision. Translate your data to knowledge; add even more knowledge from different additional sources to exploit the full potential which can be used through DynaCision. Customize offers, credit forecasts, churn projections and many more. Directly at the point of contact.

Real Time Decision Management System

Key Facts

• The real time recommendation engine DynaCision is a highly scalable, highly available and service-oriented platform for the creation and execution of business decision model
• The base is built by intelligent data mining models, scorecards, business rules and external services.
• Using standard interfaces DynaCision can be integrated in operational applications such as CRM systems, ERP systems or web stores

Benefits

• You will make better decisions through an integrated decision framework
• Cost reduction (e.g. by reducing payment defaults in online trading)
• Increased sales (e.g. by increasing the conversion rate).
• Simultaneous real-time recommendations for cross-and upselling across all channels.
• DynaCision-decision models are provided as Web services. This means that the decision models can be integrated into virtually any system:
  
  • CRM-Systems
  • Call Center Applications
  • ERP-Systems
  • Online Shops