CRM Consulting

The division of CRM Consulting is known for a wide range of substantial Consulting, starting with preliminary services and the development of strategy to realization and implementation. We offer all services from one source.

Preliminary studies and feasibility analysis

By putting preliminary studies into practice, companies are able to enlarge the chance of a successful performance in CRM-Projects. The result from such a wise effort and investment is a useful rough concept. The needs of stakeholders will be collocated in workshops and in-depth interviews to define the scope. Upon completion, the preliminary studies lead in Kick-offs for successful CRM-Projects.

We create the key factor for an efficient and successful implementation of CRM-Systems: transparency. Optional we can back you in make or buy decisions and arrange necessary tenders.

CRM Processes

An enduring CRM-Strategy is based on customized solutions for individual needs of companies, processes and systems. With a high level of attention, we are aware dealing with those challenges is a very important part of our job for our customers. Longtime experiences in ACRM and operative CRM made us an elite professional in defining and implementing optimized processes. Just see for oneself for some of our numerous successful projects in consulting and system-integrating in which ones we developed our expertise.

Business strategies showing promise have to be converted in practice. With our two main competences campaign-management and NBO-Processes we can encourage your business and support you in this transformation for a sustainable practice.

Our range of business activities includes:

Campaign-management
We are aware of the effect changing trends have on campaign-management-processes. As the owner of the campaign-management-tool DynaCampaign we are always keeping track of changings. We integrate them in our consulting and optimization methods as well as in DynaCampaign itself.

NBO-Processes
Just like Dymatrix does, you can customize your offers for every single customer. With analytical methods (Data Mining) we combine actual customer behavior with the individual buying history to determine the Next Best Offer to increase the conversion rate.

Process-analyses
The full way from analyzing actual conditions including weaknesses and inefficiencies to forming goal conditions is forged ahead by our expert knowledge.

Process-design
By combining individual branch-know-how with the experiences of variable finished projects we develop business process frameworks which are customized for your business and the special needs of your company.

Challenging Changes
Re-designing CRM-Processes and systems most comes along with changings in responsibilities, flows and in addition with a transformation of tasks, knowledge and fortunately with free capacities which should be used efficiently. Our high level of experience qualifies us to identify and deal with upcoming challenges for your associates and adduct them to new tasks; such as the step away from collecting data to interpreting the data.

Project Support and Management

Either in the phases of developing a functional conceptual design or transforming it in a technical concept and after that in reality, our know-how and our high-motivated associates will support you in many ways. We will conduct you right from the start to a budding future by expediting the implementation and development of CRM-Systems.

We can act every part u want us to in supporting your projects. This includes brand-, system- and process-expertise, project- and quality-management and project-controlling.